WHAT HAPPENS IF YOU CAN’T FIX MY PROBLEM?

It’s up to you. Our engineer will tell you straightaway and talk you through your options. If you decide not to go ahead with the work, you won’t be charged.

WHAT DO I DO IF I SMELL GAS?

The Gas Emergency number is 0800 111 999

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately, turn off your Gas if you can do so safely and leave the property.

WHAT IS INCLUDED IN A SERVICE?

Your service includes a series of check(s) to make sure your boiler and central heating are running safely and efficiently.

Your engineer will check for water leak(s), damage and wear and tear. They’ll also carry out a few safety inspections, such as making sure your boiler is using the right amount of gas and not letting off carbon monoxide and other harmful gases.

*Your annual services may be more than 12 months apart.

DO YOU ALSO DO BATHROOM OR KITCHEN REMODELING WORK?

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WHAT HAPPENS IF YOU FIND MORE THAN ONE PROBLEM?

Your quote is only for the work we've already agreed with you. If it’s related to the original problem, we’ll repair it as part of our fixed price. If there are any unrelated faults, for example if you’ve called us about a leaking pipe but ask us to fix a blocked drain, we'll provide a separate quote for each repair.

MY TOILET WON’T STOP FLUSHING. WHAT CAN I DO?

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